Only members who log in to triage, acknowledge, or resolve incidents need a License. People who only receive notifications by email, SMS, phone, or IM can stay free.

Which plan should we choose?

Start with Free if you are validating your incident workflow. Choose Standard when you need unlimited alert delivery, alert grouping, and custom fields. Choose Professional for AIOps, war rooms, postmortems, and advanced label enrichment. Choose Private Deployment when data residency, internal integrations, or network isolation are required.

Can we try Professional before paying?

Yes. New workspaces get a 14-day Professional trial, so your team can test advanced response workflows before choosing a paid plan. You can request an extension if you need more time.

What happens if we exceed plan limits?

We will guide you to the right upgrade path before limits become a blocker. Core incident response workflows are designed to remain predictable, and our team can help larger teams move to Professional or Private Deployment.

How is Flashduty priced compared with PagerDuty?

PagerDuty commonly charges by users who receive notifications. Flashduty charges only active incident handlers, who are usually a smaller part of the organization. For a 100-person team with 15 active handlers, that can reduce license cost by roughly 80–90%, based on public pricing.

Let your team respond to incidents with confidence

Pay only for active users and scale as needed.

AI SRE and intelligent response

Get Professional

Everything in Standard, plus

AI SRE agent
Intelligent grouping and AI summaries
9 notification channels
Advanced label enrichment
IM war rooms
AI-assisted postmortem drafts
Internal status pages
Ticketing and dedicated support

Free

Validate response workflow

$0/user/mo

Start free

Core capabilities

Free for 5 users
1 on-call schedule
100 alerts/day
Collaboration and status page

Standard

Team on-call and noise reduction

$14/user/mo

Upgrade now

Everything in Free, plus

Unlimited alerts and schedules
Rule grouping and storm alerts
Suppression, silence, flapping
Change and webhook integrations
Custom fields and labels
Analytics and audit logs

Professional

AI SRE and intelligent response

$29/user/mo

Get Professional

Everything in Standard, plus

AI SRE agent
Intelligent grouping and AI summaries
9 notification channels
Advanced label enrichment
IM war rooms
AI-assisted postmortem drafts
Internal status pages
Ticketing and dedicated support

Private Deployment

Private deployment and data residency

Everything in Professional, plus

Local data retention
Network-isolated deployment
LDAP and internal integrations

Free

Validate response workflow

Standard

Team on-call and noise reduction

Professional

AI SRE and intelligent response

Private Deployment

Private deployment and data residency

Resource Limits

Max Schedules

Unlimited

Max Users

Unlimited

Max Events?

100 / day

Unlimited

Workspaces

Unlimited

Max Integrations

Unlimited

Public Status Pages

Internal Status Pages

—

Notification Quotas

Free SMS

10 msgs / person-month

500 msgs / person-month

1000 msgs / person-month

Excess SMS

Stop sending

¥0.05/msg (domestic)

Free Voice

10 min / person-month

50 min / person-month

100 min / person-month

Excess Voice

Stop sending

¥0.12/min (domestic)

Free Email

100 emails / person-month

2000 emails / person-month

5000 emails / person-month

Excess Email

Stop sending

¥0.0018/email

Webhook Channels?

Unlimited

Storage & Audit

Storage Duration?

30 days

180 days

360 days

Operation Audit?

—

10 days

30 days

Alerting & Noise Reduction

Alert Routing

Rule-based Alert Grouping

Intelligent Alert Grouping

AI Summary

Storm Alert

Incident Management

Incident Collaboration

Incident Assignment

Incident Escalation

Incident Snooze

Flapping Detection

Incident Silence

Incident Suppression

War Room

Post Incident Review

Historical Incidents

Anomaly Detection

External Incident Creation

Service Calendar

Integration

Change Integration

IM Integration?

Webhook Integration

Ticketing Integration?

Data & Reports

Usage Dashboard

Analytics Dashboard?

Customization

Custom Templates

Custom On-call Roles

Custom Fields

Advanced Label Enrichment

Permissions & Security

Single Sign-On?

Technical Support

Customer Support

—

5×8 email or ticket support

7×8 dedicated support group

Free

Validate response workflow

Resource Limits

Max Schedules1

Max Users5

Max Events100 / day

Workspaces1

Max IntegrationsUnlimited

Public Status Pages1

Internal Status Pages—

Notification Quotas

Free SMS10 msgs / person-month

Excess SMSStop sending

Free Voice10 min / person-month

Excess VoiceStop sending

Free Email100 emails / person-month

Excess EmailStop sending

Webhook ChannelsUnlimited

Storage & Audit

Storage Duration30 days

Operation Audit—

Alerting & Noise Reduction

Alert Routing

Rule-based Alert Grouping

Intelligent Alert Grouping

AI Summary

Storm Alert

Incident Management

Incident Collaboration

Incident Assignment

Incident Escalation

Incident Snooze

Flapping Detection

Incident Silence

Incident Suppression

War Room

Post Incident Review

Historical Incidents

Anomaly Detection

External Incident Creation

Service Calendar

Integration

Change Integration

IM Integration

Webhook Integration

Ticketing Integration

Data & Reports

Usage Dashboard

Analytics Dashboard

Customization

Custom Templates

Custom On-call Roles

Custom Fields

Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support—

Standard

Team on-call and noise reduction

Resource Limits

Max SchedulesUnlimited

Max UsersUnlimited

Max EventsUnlimited

WorkspacesUnlimited

Max IntegrationsUnlimited

Public Status Pages1

Internal Status Pages—

Notification Quotas

Free SMS500 msgs / person-month

Excess SMS¥0.05/msg (domestic)

Free Voice50 min / person-month

Excess Voice¥0.12/min (domestic)

Free Email2000 emails / person-month

Excess Email¥0.0018/email

Webhook ChannelsUnlimited

Storage & Audit

Storage Duration180 days

Operation Audit10 days

Alerting & Noise Reduction

Alert Routing

Rule-based Alert Grouping

Intelligent Alert Grouping

AI Summary

Storm Alert

Incident Management

Incident Collaboration

Incident Assignment

Incident Escalation

Incident Snooze

Flapping Detection

Incident Silence

Incident Suppression

War Room

Post Incident Review

Historical Incidents

Anomaly Detection

External Incident Creation

Service Calendar

Integration

Change Integration

IM Integration

Webhook Integration

Ticketing Integration

Data & Reports

Usage Dashboard

Analytics Dashboard

Customization

Custom Templates

Custom On-call Roles

Custom Fields

Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support5×8 email or ticket support

Professional

AI SRE and intelligent response

Resource Limits

Max SchedulesUnlimited

Max UsersUnlimited

Max EventsUnlimited

WorkspacesUnlimited

Max IntegrationsUnlimited

Public Status Pages5

Internal Status Pages20

Notification Quotas

Free SMS1000 msgs / person-month

Excess SMS¥0.05/msg (domestic)

Free Voice100 min / person-month

Excess Voice¥0.12/min (domestic)

Free Email5000 emails / person-month

Excess Email¥0.0018/email

Webhook ChannelsUnlimited

Storage & Audit

Storage Duration360 days

Operation Audit30 days

Alerting & Noise Reduction

Alert Routing

Rule-based Alert Grouping

Intelligent Alert Grouping

AI Summary

Storm Alert

Incident Management

Incident Collaboration

Incident Assignment

Incident Escalation

Incident Snooze

Flapping Detection

Incident Silence

Incident Suppression

War Room

Post Incident Review

Historical Incidents

Anomaly Detection

External Incident Creation

Service Calendar

Integration

Change Integration

IM Integration

Webhook Integration

Ticketing Integration

Data & Reports

Usage Dashboard

Analytics Dashboard

Customization

Custom Templates

Custom On-call Roles

Custom Fields

Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support7×8 dedicated support group

Private Deployment

Private deployment and data residency

Resource Limits

Max SchedulesUnlimited

Max UsersUnlimited

Max EventsUnlimited

WorkspacesUnlimited

Max IntegrationsUnlimited

Public Status Pages5

Internal Status Pages20

Notification Quotas

Free SMS1000 msgs / person-month

Excess SMS¥0.05/msg (domestic)

Free Voice100 min / person-month

Excess Voice¥0.12/min (domestic)

Free Email5000 emails / person-month

Excess Email¥0.0018/email

Webhook ChannelsUnlimited

Storage & Audit

Storage Duration360 days

Operation Audit30 days

Alerting & Noise Reduction

Alert Routing

Rule-based Alert Grouping

Intelligent Alert Grouping

AI Summary

Storm Alert

Incident Management

Incident Collaboration

Incident Assignment

Incident Escalation

Incident Snooze

Flapping Detection

Incident Silence

Incident Suppression

War Room

Post Incident Review

Historical Incidents

Anomaly Detection

External Incident Creation

Service Calendar

Integration

Change Integration

IM Integration

Webhook Integration

Ticketing Integration

Data & Reports

Usage Dashboard

Analytics Dashboard

Customization

Custom Templates

Custom On-call Roles

Custom Fields

Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support7×8 dedicated support group

Buy for your10-person team

We bill by active responders, helping your whole team upgrade incident response without paying for every notification recipient.

Buy now

Flashduty connects noise reduction, AI SRE, and war rooms into one response loop. We chase fewer alerts and restore service faster.

Flashduty customer team

Head of SRE

Let your team respond to incidents with confidence

Free

Standard

Professional

Private Deployment

Pricing FAQ