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Let your team respond to incidents with confidence

Pay only for active users and scale as needed.

AI SRE and intelligent response

Get Professional

Everything in Standard, plus

  • AI SRE agent
  • Intelligent grouping and AI summaries
  • 9 notification channels
  • Advanced label enrichment
  • IM war rooms
  • AI-assisted postmortem drafts
  • Internal status pages
  • Ticketing and dedicated support

AI SRE

Free to enable, billed by usage

Accounts with an active On-call Professional or higher subscription can enable AI SRE. Usage is settled in credits, 1 credit = ¥1.

What is metered

  • Model usage
  • Sandbox online time
  • Web search
Trial credits
Eligible accounts receive trial credits every billing cycle.
Pay as you go¥1 / credit
Off by default. An admin turns it on and can set a spending cap per billing cycle.
Credit packs
Prepaid, valid for 365 days from payment.
  • 1,000 credits¥950¥0.95 / credit
  • 5,000 credits¥4,500¥0.9 / credit
  • 20,000 credits¥17,000¥0.85 / credit

Free

Validate response workflow

+

Resource Limits

Max Schedules1
Max Users5
Max Events100 / day
Workspaces1
Max IntegrationsUnlimited
Public Status Pages1
Internal Status Pages—

Notification Quotas

Free SMS10 msgs / person-month
Excess SMSStop sending
Free Voice10 min / person-month
Excess VoiceStop sending
Free Email100 emails / person-month
Excess EmailStop sending
Webhook ChannelsUnlimited

Storage & Audit

Storage Duration30 days
Operation Audit—

Alerting & Noise Reduction

Monitors alert rules (free)10 / seat
Alert Routing
Rule-based Alert Grouping
Intelligent Alert Grouping
AI Summary
Storm Alert

Incident Management

Incident Collaboration
Incident Assignment
Incident Escalation
Incident Snooze
Flapping Detection
Incident Silence
Incident Suppression
War Room
Post Incident Review
Historical Incidents
Anomaly Detection
External Incident Creation

Service Calendar

Service Calendar

Integration

Change Integration
IM Integration
Webhook Integration
Ticketing Integration

Data & Reports

Usage Dashboard
Analytics Dashboard

Customization

Custom Templates
Custom On-call Roles
Custom Fields
Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support—

Standard

Team on-call and noise reduction

+

Resource Limits

Max SchedulesUnlimited
Max UsersUnlimited
Max EventsUnlimited
WorkspacesUnlimited
Max IntegrationsUnlimited
Public Status Pages1
Internal Status Pages—

Notification Quotas

Free SMS500 msgs / person-month
Excess SMS¥0.05/msg (domestic)
Free Voice50 min / person-month
Excess Voice¥0.12/min (domestic)
Free Email2000 emails / person-month
Excess Email¥0.0018/email
Webhook ChannelsUnlimited

Storage & Audit

Storage Duration180 days
Operation Audit10 days

Alerting & Noise Reduction

Monitors alert rules (free)500 / seat
Alert Routing
Rule-based Alert Grouping
Intelligent Alert Grouping
AI Summary
Storm Alert

Incident Management

Incident Collaboration
Incident Assignment
Incident Escalation
Incident Snooze
Flapping Detection
Incident Silence
Incident Suppression
War Room
Post Incident Review
Historical Incidents
Anomaly Detection
External Incident Creation

Service Calendar

Service Calendar

Integration

Change Integration
IM Integration
Webhook Integration
Ticketing Integration

Data & Reports

Usage Dashboard
Analytics Dashboard

Customization

Custom Templates
Custom On-call Roles
Custom Fields
Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support5×8 email or ticket support

Professional

AI SRE and intelligent response

+

Resource Limits

Max SchedulesUnlimited
Max UsersUnlimited
Max EventsUnlimited
WorkspacesUnlimited
Max IntegrationsUnlimited
Public Status Pages5
Internal Status Pages20

Notification Quotas

Free SMS1000 msgs / person-month
Excess SMS¥0.05/msg (domestic)
Free Voice100 min / person-month
Excess Voice¥0.12/min (domestic)
Free Email5000 emails / person-month
Excess Email¥0.0018/email
Webhook ChannelsUnlimited

Storage & Audit

Storage Duration360 days
Operation Audit30 days

Alerting & Noise Reduction

Monitors alert rules (free)1000 / seat
Alert Routing
Rule-based Alert Grouping
Intelligent Alert Grouping
AI Summary
Storm Alert

Incident Management

Incident Collaboration
Incident Assignment
Incident Escalation
Incident Snooze
Flapping Detection
Incident Silence
Incident Suppression
War Room
Post Incident Review
Historical Incidents
Anomaly Detection
External Incident Creation

Service Calendar

Service Calendar

Integration

Change Integration
IM Integration
Webhook Integration
Ticketing Integration

Data & Reports

Usage Dashboard
Analytics Dashboard

Customization

Custom Templates
Custom On-call Roles
Custom Fields
Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support7×8 dedicated support group

Private Deployment

Private deployment and data residency

+

Resource Limits

Max SchedulesUnlimited
Max UsersUnlimited
Max EventsUnlimited
WorkspacesUnlimited
Max IntegrationsUnlimited
Public Status Pages5
Internal Status Pages20

Notification Quotas

Free SMS1000 msgs / person-month
Excess SMS¥0.05/msg (domestic)
Free Voice100 min / person-month
Excess Voice¥0.12/min (domestic)
Free Email5000 emails / person-month
Excess Email¥0.0018/email
Webhook ChannelsUnlimited

Storage & Audit

Storage Duration360 days
Operation Audit30 days

Alerting & Noise Reduction

Monitors alert rules (free)Unlimited
Alert Routing
Rule-based Alert Grouping
Intelligent Alert Grouping
AI Summary
Storm Alert

Incident Management

Incident Collaboration
Incident Assignment
Incident Escalation
Incident Snooze
Flapping Detection
Incident Silence
Incident Suppression
War Room
Post Incident Review
Historical Incidents
Anomaly Detection
External Incident Creation

Service Calendar

Service Calendar

Integration

Change Integration
IM Integration
Webhook Integration
Ticketing Integration

Data & Reports

Usage Dashboard
Analytics Dashboard

Customization

Custom Templates
Custom On-call Roles
Custom Fields
Advanced Label Enrichment

Permissions & Security

Single Sign-On

Technical Support

Customer Support7×8 dedicated support group

Buy for your10-person team

We bill by active responders, helping your whole team upgrade incident response without paying for every notification recipient.

Flashduty connects noise reduction, AI SRE, and war rooms into one response loop. We chase fewer alerts and restore service faster.

Flashduty customer team

Head of SRE

Pricing FAQ