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Flashduty

Less Noise. Less Toil. Faster Recovery.

Flashduty is your customized AI SRE agent that understands your environment. It correlates telemetry, investigates incidents, surfaces likely root causes, and drives incident response forward before engineers are pulled into the loop.

0.0In production

Serving Starbucks, Porsche, DeepSeek, DJI, Anker, and 300+ engineering teams worldwide.

Starbucks
Porsche
Manus
DeepSeek
Anker
HashKey
DJI
Lilith Games
1.0Why incident response breaks

Why Does Incident Response Keep Failing?

Most teams do not lack tools. They lack a single operating surface from alert noise to ownership, on-call load, and learning after incidents.

Alert storms bury critical signals

A single incident can trigger hundreds of alerts in minutes. Noise masks root cause and the team cannot prioritize what to fix first.

Response context fragments across tools

Monitoring, chat, logs, and tickets live in separate silos. Every tool switch loses context, and collaboration degrades as incidents scale.

Ownership is unclear when alerts fire

Without explicit routing and on-call rules, alerts go unacknowledged. Time to acknowledge stretches while the response window shrinks.

On-call load erodes team sustainability

Frequent late-night pages disrupt sleep and focus. Uneven rotations compound burnout — a hidden cost behind engineering attrition.

Post-mortems lack structured follow-through

Action items scatter across docs and messages, untracked and unsearchable. Without a closed loop, similar incidents recur and MTTR stays flat.

2.0Product system

Incidents Are Inevitable. Chaos Is Not.

From alert to resolution — respond faster, reduce downtime, and keep customers informed.

On-call

Ingest 100+ sources, cut noise 90%+, and page through 9 channels with fair rotations — MTTA drops when one incident replaces a hundred duplicate pings.

Discover On-call

Response

Open IM war rooms from live incidents, sync status both ways, and draft post-mortems from alerts, timelines, and chat — tied to the same pipeline as On-call Management.

Discover Response

Status Pages

Public and internal pages inherit incidents and maintenance automatically — fewer "is it down?" tickets, charts backed by recorded state changes.

Discover Status Pages

AI SREComing Soon

From alert to resolution — AI SRE investigates, finds root cause, and recommends next steps so your team spends less time firefighting.

Discover AI SRE
3.0Capabilities

One Platform for Alerts, On-call, and Incident Response

A real loop for SRE teams — every number below ships with a capability you can use today.

90%+

One actionable incident, not a hundred duplicate pings.

Grouping, inhibition, flapping detection, and storm warnings — a multi-layer engine condenses hundreds of alerts into one incident worth acknowledging.

15 / 100

Pay for handlers, not notification recipients.

Only members who resolve incidents consume a License. Notifications and collaboration are free — typical teams save 80–90% versus PagerDuty.

9 → 1

Global and China ecosystems, one escalation path.

Feishu, DingTalk, WeCom, Slack, Teams, phone, SMS, email, and app on a unified escalation path. 100+ native integrations for your existing monitoring stack.

24 / 7

RCA and post-mortem drafts, written by AI.

AI-powered alert clustering, root-cause recommendations, incident summaries, and post-mortem draft generation — your team spends time recovering, not on boilerplate.

L1 → L2 → L3

Ownership stays sharp, escalations never drop.

Flexible rotations, overrides, and coverage rules. Conditional escalation and loop notifications ensure timely acknowledgment, reducing MTTA systematically.

100+ → 1

Ingest to notify, end-to-end auditable.

Dedupe, route, and transform inbound alerts. Enrich labels from your CMDB or service catalog. Built-in MTTA, MTTR, and alert trend dashboards for post-incident review.

4.0Pricing

Choose the right plan for your team

Start free and scale smoothly as you grow. Pay only for active responders while notifications stay free for everyone.

Full pricing

Mid to large teams

Get Professional

Everything in Standard, plus

  • 9 IM integrations
  • AIOps capabilities
  • Custom templates
  • Custom fields
  • Advanced label enrichment
  • More storage and free communications
  • War room support
  • Incident postmortems
  • Dedicated technical support
5.0Recent shipping

Changelog

View all
Our P1 pages dropped from 140 a week to eleven. Same monitoring, but we stopped shouting at ourselves.

Ming Wei

Head of SRE · NIO

We migrated for a fraction of PagerDuty cost and did not lose capability. On-call rotations feel humane again.

Sara Kuroda

Staff Engineer · Insta360

Serving Starbucks, Porsche, DeepSeek, DJI, Anker, and 300+ engineering teams worldwide.

See all customer stories

Less noise. Faster recovery.

Start free—no credit card. Book a demo to see your alerting pipeline end to end.