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Restoring service doesn't mean the incident is truly over. The real closure begins with a post-mortem.
In practice, many teams quickly return to business as usual once an incident is resolved: root cause analysis is scattered across chat messages, follow-up actions remain verbal agreements, and similar issues quietly resurface down the road. The previous Resolution feature only supported basic field-level recording, falling short of a complete, structured post-incident analysis workflow.
To address this, Flashduty officially introduces Post-Mortem, fully replacing the former Resolution. From incident review and root cause analysis to corrective action tracking, Post-Mortem helps teams build a more complete retrospective process, turning every incident into reusable organizational knowledge, rather than a forgotten cost.
If you previously relied on custom data fields in Resolution, you can continue to achieve the same through Custom Fields.
AI-Assisted Generation: Quickly Produce a Post-Mortem Draft
Post-Mortem supports AI-generated report drafts. The system synthesizes incident details, response timelines, and discussion threads from Lark or Slack war rooms to automatically outline the sequence of events and extract key insights. This significantly reduces the effort needed to get started, allowing teams to focus on analysis and improvement.
Real-Time Collaborative Editing: Reach Consensus More Efficiently
An incident is never one person's responsibility, and neither should the post-mortem be. Multiple team members can co-edit the same report simultaneously, with changes synced in real time and auto-saved. No more passing documents back and forth or manually merging versions -- the entire team can align on facts, fill in details, and build consensus on a single page.
Template System: Never Miss What Matters
What happened? Why did it happen? How do we prevent it from happening again?
Post-Mortem provides built-in templates covering six core sections: Summary, Root Cause, Impact, Timeline, Corrective Actions, and Lessons Learned. You can also create custom templates to codify your team's best practices into a standard workflow, ensuring every post-mortem is thorough, consistent, and high-quality.
Incidents are inevitable, but the same issue happening twice doesn't have to be. With Flashduty Post-Mortem, teams can document root causes more clearly, track improvements more consistently, and accumulate lessons more systematically. This is more than a report. It's where organizational resilience begins to grow.
Get Started
Head to Flashduty Console -> On-call -> Post Incident to start using it.
For more details, refer to the Flashduty documentation.
This feature is available on the Flashduty Professional plan.
