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Privacy Policy

How Flashduty collects, uses, discloses, and protects personal data for its overseas observability SaaS service.

Last updated:

Note for reviewers: bracketed fields such as [COMPANY_LEGAL_NAME], [UEN], and [REGISTERED_ADDRESS] are placeholders to be confirmed against the Singapore ACRA Bizfile before publication.

This Privacy Policy explains how [COMPANY_LEGAL_NAME] (UEN [UEN]), a company incorporated in Singapore ("Flashduty", "we", "us", or "our"), collects, uses, discloses, and protects personal data when you visit our website or use the Flashduty service (the "Service").

Flashduty is a business-to-business observability and infrastructure monitoring SaaS platform. The Service monitors our customers' own IT systems and applications. Customers prepay for usage credits that are available immediately and are consumed continuously based on usage.

1. Scope

This policy applies to the public Flashduty website and to the Flashduty Service offered to overseas customers who pay in US dollars (USD). It does not apply to third-party websites or services that we do not control.

2. Information we collect

  • Account information: name, work email, phone number, company name, and login credentials.
  • Billing information: billing contact, billing address, and the last four digits and card brand of the payment method. Full payment card numbers are processed by our payment processor and are not stored by Flashduty.
  • Usage and telemetry data: the monitoring, alerting, and incident data that you and your systems send to the Service, plus product usage logs needed to operate the Service.
  • Technical data: IP address, device and browser type, and cookie identifiers collected when you use the website.
  • Support communications: information you provide when you contact us.

3. How we use information

  • To provide, operate, maintain, and secure the Service.
  • To process payments, manage prepaid usage credits, and prevent fraud.
  • To provide customer support and respond to your requests.
  • To send service, security, and billing notices.
  • To improve the Service and develop new features.
  • To comply with legal obligations.

Where applicable law requires a legal basis, we rely on the performance of our contract with you, your consent (which you may withdraw at any time), our legitimate interests in operating and securing the Service, and compliance with legal obligations.

5. How we share information

  • Payment processor: we use Stripe to process card payments. Stripe processes your payment information under its own privacy policy.
  • Service providers: cloud hosting, communications, and analytics providers that process data on our behalf under confidentiality obligations.
  • Legal and safety: when required by law, regulation, legal process, or to protect the rights, property, or safety of Flashduty, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell personal data.

6. International data transfers

We operate internationally and may transfer and store personal data in countries other than the one in which it was collected. Where we transfer personal data across borders, we apply appropriate safeguards consistent with applicable law.

7. Data retention

We retain personal data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We delete or anonymize personal data when it is no longer required.

8. Security

We use reasonable technical and organizational measures to protect personal data, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure.

9. Your rights

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below.

10. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the website is used. You can control cookies through your browser settings.

11. Children

The Service is intended for business use and is not directed to children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "last updated" date.

13. Contact us

For privacy questions or requests, contact us at contact-us@flashcat.cloud or via the Contact page. Postal address: [REGISTERED_ADDRESS].