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Cancellation Policy

How to cancel or downgrade Flashduty, and how remaining prepaid usage credits are handled.

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Note for reviewers: bracketed fields such as [COMPANY_LEGAL_NAME] are placeholders to be confirmed against the Singapore ACRA Bizfile before publication.

This Cancellation Policy explains how to cancel or change your Flashduty plan with [COMPANY_LEGAL_NAME], a company incorporated in Singapore ("Flashduty", "we", "us"), and what happens to your prepaid usage credits.

1. Overview

Flashduty is a subscription and prepaid usage SaaS billed in US dollars (USD) for overseas customers. The Service is available immediately after purchase, and prepaid credits are consumed continuously based on usage. You can cancel at any time.

2. How to cancel or downgrade

  • Cancel or downgrade your plan from your account settings in the Flashduty console, or
  • Email contact-us@flashcat.cloud from the account owner's address, or reach us via the Contact page.

3. When cancellation takes effect

  • Subscriptions: cancellation stops future renewals. Your current paid plan remains active until the end of the period you have already paid for, after which the account moves to the free tier or is closed, as you choose.
  • Prepaid usage credits: you may continue to use any remaining prepaid credits until they are consumed or expire.

4. Remaining prepaid credits

Unused prepaid credits do not automatically expire on cancellation and remain available for use while your account is open. If you want a refund of unused, unconsumed credits, see the Refund & Dispute Policy. Credits that have already been consumed are not refundable.

5. Your data after cancellation

After cancellation or account closure, we retain your data for a limited period to allow reactivation and to meet legal obligations, after which it is deleted or anonymized as described in our Privacy Policy. You may request export or deletion of your data before closing the account.

6. Reactivation

You can reactivate a cancelled account by signing back in and selecting a plan, subject to availability of your previous data within the retention window.

7. Contact

For help with cancellation, contact contact-us@flashcat.cloud or visit the Contact page.