Note for reviewers: bracketed fields such as [COMPANY_LEGAL_NAME] are placeholders to be confirmed against the Singapore ACRA Bizfile before publication.
This Refund & Dispute Policy applies to purchases made from [COMPANY_LEGAL_NAME], a company incorporated in Singapore ("Flashduty", "we", "us"), for the Flashduty service (the "Service").
1. How billing works
Flashduty is a subscription and prepaid usage SaaS. Overseas customers are billed in US dollars (USD). Customers prepay for usage credits that become available immediately upon payment and are consumed continuously as you use the Service. Pricing is shown on our Pricing page.
2. Immediate availability
Because the Service is activated and usable immediately after a top-up or subscription purchase, and credits are consumed on an ongoing basis as the Service is used, fees for credits that have already been consumed are non-refundable.
3. Refund eligibility
- Unused prepaid credits: if you have purchased prepaid credits and have not consumed them, you may request a refund of the unused, unconsumed balance within fourteen (14) days of the original purchase.
- Subscription fees: subscription fees are charged for the applicable billing period. If you believe you were charged in error, contact us within thirty (30) days of the charge.
- Duplicate or incorrect charges: charges that are duplicated or billed in error are fully refundable upon verification.
4. What is not refundable
- Usage credits that have already been consumed.
- Fees for a billing period that has already elapsed where the Service was available.
- Add-on usage (such as SMS, voice, or email notifications) that has already been delivered.
5. How to request a refund
Email contact-us@flashcat.cloud from the account owner's email address with your account details and the reason for the request, or reach us via the Contact page. We may ask for additional information to verify the request.
6. Processing time
Approved refunds are issued to the original payment method. After approval, refunds are typically processed within five to ten (5-10) business days. The time for funds to appear depends on your card issuer or bank.
7. Billing disputes and chargebacks
If you have a billing concern, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may result in suspension of the account while the dispute is investigated. We will work with you and our payment processor to resolve any legitimate dispute.
8. Contact
For any refund or billing question, contact contact-us@flashcat.cloud or visit the Contact page.