The new insights dashboard is now live! Thank you for your patience.
Improvement
Enhanced metric dimensions:
Metric aggregation dimensions have been expanded from global and time-based views to include team, channel, and individual perspectives. This allows you to drill down from the global view into various sub-dimensions for metric analysis.
Time period segmentation:
For 24/7 on-call coverage, treating each hour equally is not fair. In this new version, we've divided time into three segments, allowing you to analyze metrics across these dimensions:
- Work hours: Weekdays 8am~7pm
- Rest hours: Weekdays 7pm
11pm, Non-workdays 8am11pm - Sleep hours: Daily 11pm~8am
New workload metrics
When tracking team incident handling workload, looking at incident and alert counts alone is insufficient. We now support interruptions and response effort metrics.
- Interruptions: High-priority messages like SMS, phone calls, and app notifications are marked as interruptions, which can disrupt flow state and reduce team efficiency and satisfaction.
- Response effort: The sum of time between incident acknowledgment and resolution. This metric roughly estimates time spent on incident response.
Report download and data export
You can now print reports directly from the console for work summaries. Below each report, we provide detailed data that can be exported to CSV for further analysis.
