War Room
When critical incidents strike, every second counts. Now you can spin up a War Room with a single click to rally your team and accelerate incident response.
Key Capabilities:
- Instant Group Chat: Create a Lark, DingTalk, WeCom, or Slack channel in one click, automatically inviting responders and stakeholders
- Live Updates: Incident cards are posted and pinned in the channel, updating in real-time as the situation evolves
Webhook Call History
No more guesswork when troubleshooting webhook issues. We now provide full visibility into webhook call history to help you pinpoint problems quickly.
What's Logged:
- Response status and error codes
- Retry attempts
- Complete request and response payloads
Change Events
Most incidents are caused by changes. We've significantly upgraded our change event management to help you correlate incidents with changes more effectively.
What's New:
- Dynamic Routing: Route change events to relevant collaboration spaces based on your business context
- Label Enrichment: Enrich incoming events with additional metadata through post-processing
- Redesigned UI: The change history page now supports custom views and label-based filtering for incident correlation
Improvement
- Incident List: Bulk assign incidents to improve handling efficiency
- Novel Incidents: Option to disable novel incident detection
- Alert Storm: Configure multiple storm thresholds for tiered alerting
- Dispatch Policy: Specify severity levels for group chat channel configurations
- Incident Details: Custom label sorting and JSON view for incident labels
- Integration Hub: Added Zoho ServiceDesk Plus and Cloudflare integrations