In the first ten minutes after an alert fires, most of an on-call engineer's time goes into assembling context rather than making a judgment.
The alert lives in the monitoring platform, the incident timeline in Flashduty, the deploy in the release system, metrics and logs behind their own entry points, and the troubleshooting steps in a team document. Paste all of that into a general-purpose chat box and it can explain what usually exhausts a connection pool, but it does not know which change caused this one or which instances are failing.
AI SRE is now in public beta, rolling out to On-call Professional accounts and above. It spent the past few months handling real alerts in private beta, and the door is now open.
The session does not start blank
Type @ in a new console conversation to reference an incident, and the Agent enters with that incident's alerts, services, teams, and on-call assignments already loaded. It plans its investigation from there instead of asking you what happened. The same applies when you summon it from your IM, where the war room discussion is also in view.
It calls the tools you already connected
MCP connectors reach your monitoring, logging, and cloud platforms. The built-in catalog currently offers 35 connectors. Your team's own troubleshooting procedures can be written up as Skills, and background about your systems goes into the knowledge base, so the Agent reuses both without being briefed again each time.
Execution can run inside your network
By default the Agent works in a Flashduty-hosted cloud Sandbox. When an investigation needs to reach internal systems, deploy a BYOC Runner in your own network. It dials out to establish the connection, so you never open an inbound port for it.
Production actions stop with you
The Agent finishes the investigation and proposes a root cause and next steps, but changes, restarts, rollbacks, and outbound notifications still wait for your confirmation. This boundary does not loosen during the beta.
Getting started
Go to Flashduty console → AI SRE → New chat.
See the product documentation for details.
AI SRE is rolling out to On-call Professional accounts and above. To request access, fill in the AI SRE beta request form. There is no separate charge during the beta, and the feature set and interface may still change.